1. Acceptance of Terms

By accessing or using the Pocket Doctors website, WhatsApp service, or any related platforms, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Our Services

Pocket Doctors provides digital access to healthcare support, including:

  • Online medical consultations via chat or WhatsApp.

  • Connection to licensed healthcare providers.

  • Access to a network of pharmacies and hospitals.

  • Health information and education resources.

We act as a facilitator between patients, healthcare providers, and pharmacies — not as a replacement for professional medical advice, diagnosis, or emergency care.

3. Eligibility

Users must be 18 years or older or use the platform under the supervision of a parent or guardian. By using our services, you confirm that the information you provide is accurate and truthful.

4. Medical Disclaimer

All consultations and recommendations provided through Pocket Doctors are for informational purposes only.
Pocket Doctors does not guarantee specific medical outcomes.
For emergencies, users should immediately visit a hospital or call local emergency services.

5. Payment and Pricing

All payments for consultations, prescriptions, or related services must be made through the official Pocket Doctors platform or approved payment channels.
Fees are stated in Naira (₦) or other applicable currencies and are subject to change without notice.

6. Privacy and Data Protection

Pocket Doctors respects your privacy. Any personal or medical information shared is treated as confidential and used solely to provide healthcare support.
We comply with the Nigeria Data Protection Regulation (NDPR) regarding data handling, storage, and user consent.

7. Use of WhatsApp

Consultations via WhatsApp are secured using end-to-end encryption; however, Pocket Doctors cannot be held responsible for any data breach or unauthorized access occurring outside its direct control.

8. Limitation of Liability

Pocket Doctors, its team, or partners shall not be held liable for:

  • Any damages resulting from misuse of the platform.

  • Miscommunication or delays between users and healthcare providers.

  • Inaccuracies in prescriptions or advice from third-party professionals.

Users accept all risks associated with relying on digital consultations.

9. Third-Party Services

Some services (e.g., lab tests, deliveries, or pharmacy orders) are provided by third parties.
Pocket Doctors is not responsible for their pricing, delays, or quality of service but ensures only verified partners are listed.

10. Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website. Continued use of our services means you accept the revised terms.

11. Contact Us

For questions, complaints, or support, please contact:
📧 support@pocketdoctors.ng
📍 17 Deji Odunuga Street, Anthony Village, Lagos