1. Introduction

Pocket Doctors (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health-related information when you use our website, WhatsApp channel, or any connected service.

By using our platform, you consent to the data practices described here.

2. Information We Collect

We may collect:

  • Personal Data: Name, phone number, email address, gender, date of birth, and location.

  • Health Information: Symptoms, prescriptions, lab results, medical history, or other details shared with our doctors or pharmacists.

  • Transaction Data: Payment method, amount, and billing history.

  • Technical Data: Device type, IP address, browser type, and usage logs.

3. How We Use Your Information

Your information is used to:

  • Deliver healthcare consultations and pharmacy services.

  • Process payments and manage subscriptions.

  • Communicate with you through WhatsApp, SMS, or email.

  • Improve our digital services and customer support.

  • Comply with applicable laws and medical regulations.

We will not use your information for marketing without your consent.

4. Sharing of Information

We may share data only with:

  • Licensed medical professionals for diagnosis or treatment.

  • Partner pharmacies, laboratories, or logistics providers that help fulfill your orders.

  • Regulatory agencies if required by law.

All third-party partners are bound by confidentiality and data-protection agreements.

5. Data Storage and Security

We store your information securely on encrypted servers located within and outside Nigeria.
We use firewalls, access control, and encryption to prevent unauthorized access, alteration, or disclosure.

Despite our best efforts, no system is completely secure; by using our platform, you accept this limited risk.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access and obtain a copy of your personal data.

  • Request correction of inaccurate data.

  • Withdraw consent for data processing.

  • Request deletion of your data (where legally permitted).

Requests can be made by emailing support@pocketdoctors.ng.

7. Retention of Data

We keep personal and medical data only as long as necessary for:

  • Delivering healthcare services.

  • Meeting legal or regulatory requirements.

  • Resolving disputes or enforcing agreements.

Data that is no longer required will be permanently deleted or anonymized.

8. Use of WhatsApp and Third-Party Apps

Consultations conducted via WhatsApp are end-to-end encrypted.
However, we are not responsible for any breach, interception, or misuse that occurs on WhatsApp’s infrastructure or your personal device.

9. Children’s Privacy

Our services are intended for adults (18+) or for minors using the platform with parental/guardian consent. We do not knowingly collect personal data from children without such consent.

10. Changes to This Policy

Pocket Doctors may update this Privacy Policy from time to time.
All updates will be posted on our website with a new effective date. Continued use of our services means you accept the revised terms.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact:
📧 support@pocketdoctors.ng
📍 17 Deji Odunuga Street, Anthony Village, Lagos, Nigeria